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3/15 Percy St, Auburn NSW 2144 

(02) 9749 1300

service@doulmanauto.com.au

Mon-Fri: 8:00 am – 5:00pm

Mon-Fri: 8:00 am – 5:00pm
SCHEDULE YOUR APPOINTMENT TODAY (02) 9749 1300
3/15 Percy St, Auburn NSW 2144 

FAQ

How often should I service my vehicle?

Most manufacturers recommend servicing your vehicle every 10,000 to 15,000 kilometres or every 6 to 12 months, whichever comes first. Regular servicing helps maintain reliability, improve fuel efficiency and identify potential problems before they become costly repairs.

Will servicing my vehicle at Doulman Automotive Services affect my new car warranty?

No. We perform manufacturer-approved log book servicing using quality parts and lubricants that meet manufacturer specifications. Your new car warranty remains protected when servicing is carried out according to the manufacturer's requirements.

Why is my Check Engine Light on?

A Check Engine Light can indicate anything from a loose fuel cap to an engine, ignition or emissions fault. Our advanced diagnostic equipment allows us to accurately identify the cause and recommend the appropriate repair before further damage occurs.

Why is my car making unusual noises?

Unusual noises can indicate worn brakes, suspension components, wheel bearings, belts or engine problems. If you notice knocking, squealing, grinding or rattling noises, it's best to have your vehicle inspected as soon as possible to prevent further damage.

My vehicle is pulling to one side. What could be wrong?

Pulling to one side may be caused by incorrect wheel alignment, uneven tyre wear, worn suspension components or braking issues. Our technicians can inspect your steering, suspension and tyres to identify the cause and restore safe handling.

Why are my brakes squealing?

Brake squeal is commonly caused by worn brake pads, glazed brake components or accumulated brake dust. Although it may not always indicate an immediate safety issue, it's important to have your braking system inspected to ensure your vehicle remains safe to drive.

Do I need to book an appointment?

Appointments are recommended to minimise waiting times and ensure we can allocate sufficient time for your vehicle. Please contact our team to arrange a booking at a time convenient for you.

Why is my engine overheating?

Overheating can result from low coolant levels, radiator leaks, a faulty thermostat, water pump failure or cooling fan problems. Continuing to drive an overheating vehicle can cause severe engine damage, so prompt inspection is recommended.

My air conditioning isn't blowing cold air. What should I do?

Reduced cooling performance is often caused by low refrigerant levels, leaks, compressor faults or electrical issues. We provide complete air conditioning diagnostics, re-gas services and repairs to restore cooling performance.

How do I know if my battery needs replacing?

Signs of a failing battery include slow engine cranking, difficulty starting, dim headlights and dashboard battery warnings. We offer professional battery testing and replacement for passenger vehicles, commercial vehicles and light trucks.

Do you service fleet vehicles?

Yes. We provide customised servicing and preventative maintenance programs for business fleets, commercial vehicles and light trucks. Our goal is to minimise downtime and keep your vehicles operating safely and efficiently.

Do you repair all makes and models?

Yes. Our experienced technicians service and repair most Australian, European, Japanese and Korean vehicle makes and models using quality replacement parts and modern diagnostic equipment.

How long does a vehicle service take?

Most standard services can be completed within a few hours depending on the type of service required and the condition of the vehicle. If additional repairs are identified, we will contact you before any extra work is carried out.

Where are you located?

Doulman Automotive Services is conveniently located at:

3/15 Percy Street, Auburn NSW 2144

Phone: (02) 9749 1300

Our experienced team proudly services customers throughout Auburn and the surrounding Sydney suburbs.

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